Frequently Asked Questions
Everything you need to know about shopping with VLAND.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I determine my size?
Each product page includes a detailed size chart with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
VLAND is committed to ethical fashion. We work closely with certified manufacturers to ensure high-quality materials and fair labor practices across our supply chain.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.